Core Services Manager


About

and high-quality member service is maintained. Manages operations of the Core Services Department. Responsible development, support, and maintenance of the Credit Union's core financial processing system. Manages personnel activities of staff. Hires, trains, coaches, appraise, and rewards assigned staff. Responds appropriately to employee complaints and issues. Assigns work and delegates responsibilities to staff and monitors progress to ensure department goals are met and high-quality member service is maintained. Sets goals and objectives for team members for achievement of operational results. Guides staff in developing action plans to reach stated goals. Cultivates strong working relationships and builds trust among team members. Establishes data processing work flow and prioritizes projects. Ensures Service Level Agreements are met. Researches and resolves issues with host computer and peripherals, Symitar software and related systems. Monitors and tunes systems software, peripherals, and networks for optimum efficiency. Works closely with host software vendor and the IT Engineering Department as needed to resolve issues. Works with Credit Union business units to evaluate and research ways to streamline and automate core system operations and processes. Evaluates system performance, utilization, scalability, and reliability and develops and deploys efficiencies and improvements. Evaluates, selects, and leads implementation of new data center technologies. Recommends, configures, implements, and tests new hardware and software. Determines hardware needs based on Credit Union long-range plans and makes equipment and vendor recommendations to management. Implements quality control and audits procedures for Core Service operations and implements preventative maintenance procedures for all equipment. Maintains Core Services Disaster Recovery Plan. Assists Director with regulatory compliance to ensure that all work is completed in accordance with applicable laws and government regulations. Develops, recommends, and implements departmental policies and procedures, and ensures staff compliance. Assists Director with department budget development, monitoring, and maintenance. Maintains knowledge and understanding of current trends, laws, issues, and best practices affecting area of expertise. Attends educational events that will increase professional knowledge and be otherwise beneficial to the Credit Union. Completes annual BSA/AML Compliance Training and understands employee’s role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training. Requirements Minimum Education, Experience and Skill Requirements: Bachelor’s degree in an information technology-related field. (A comparable combination of work experience and training may be substituted for education requirements.) Seven or more years progressively responsible experience in information systems, to include previous management experience. Previous financial institution or credit union experience preferred. Excellent organization, prioritization, analytical, and problem solving skills in order to effectively manage department and attain goals set for department. Able to resolve difficult problems and situations. Excellent knowledge and understanding of Credit Union products, services, policies, and procedures. Excellent knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. Excellent knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Excellent verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with staff and vendors. Able to communicate policies, practices, and procedures for clarity and understanding.

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